x5Hosting Status - Incident history https://srv-status.instatus.com x5Hosting Mon, 18 Mar 2024 16:14:00 +0000 Important Announcement Related to Our Web Services Type: Incident Duration: 4 days, 3 hours and 32 minutes Affected Components: x5-Web Services Mar 18, 16:14:00 GMT+0 - Investigating - Dear valued clients and community members, We would like to inform you that our web services are currently experiencing temporary downtime. However, we are utilizing this time to optimize and enhance our systems. We are in the process of implementing a new theme and transitioning to an automated system. This upgrade will allow our clients to purchase VPS and other services seamlessly, with instant activation and self-management capabilities. We understand that this may cause inconvenience, but please bear with us as we work diligently to improve your experience with [x5hosting.com](http://x5hosting.com). Rest assured, our team is actively developing and fine-tuning the necessary changes. We anticipate being back up and running smoothly in no time. Apr 22, 19:46:11 GMT+0 - Resolved - Dear valued clients and community members, Thank you for your patience and understanding during this period of optimization and enhancement. We are pleased to announce that all our web services are now up and running smoothly! Our team has successfully implemented the new theme and transitioned to our automated system, allowing for seamless purchase of VPS and other services with instant activation and self-management capabilities. We appreciate your support as we strive to improve your experience with [x5hosting.com](http://x5hosting.com). Should you have any questions or encounter any issues, please don't hesitate to reach out to our dedicated support team. Thank you for choosing [x5hosting.com](http://x5hosting.com) for your hosting needs. Best regards, Illusion, CEO www.[x5hosting.com](http://x5hosting.com) Type: Incident

Duration: 4 days, 3 hours and 32 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 18</var>, <var data-var='time'>16:14:00</var> GMT+0</small><br><strong>Investigating</strong> - Dear valued clients and community members, We would like to inform you that our web services are currently experiencing temporary downtime. However, we are utilizing this time to optimize and enhance our systems. We are in the process of implementing a new theme and transitioning to an automated system. This upgrade will allow our clients to purchase VPS and other services seamlessly, with instant activation and self-management capabilities. We understand that this may cause inconvenience, but please bear with us as we work diligently to improve your experience with [x5hosting.com](http://x5hosting.com). Rest assured, our team is actively developing and fine-tuning the necessary changes. We anticipate being back up and running smoothly in no time..</p> <p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>19:46:11</var> GMT+0</small><br><strong>Resolved</strong> - Dear valued clients and community members, Thank you for your patience and understanding during this period of optimization and enhancement. We are pleased to announce that all our web services are now up and running smoothly! Our team has successfully implemented the new theme and transitioned to our automated system, allowing for seamless purchase of VPS and other services with instant activation and self-management capabilities. We appreciate your support as we strive to improve your experience with [x5hosting.com](http://x5hosting.com). Should you have any questions or encounter any issues, please don't hesitate to reach out to our dedicated support team. Thank you for choosing [x5hosting.com](http://x5hosting.com) for your hosting needs. Best regards, Illusion, CEO www.[x5hosting.com](http://x5hosting.com).</p> ]]> Mon, 18 Mar 2024 16:14:00 +0000 https://srv-status.instatus.com/incident/clu2smguv107630bmn60x68ulel https://srv-status.instatus.com/incident/clu2smguv107630bmn60x68ulel Leading to intermittent disconnections Type: Incident Duration: 1 day and 3 hours Affected Components: Germany Node Mar 1, 12:51:00 GMT+0 - Investigating - We extend our sincerest apologies for the recent disruptions experienced at our Germany region data center over the past two months. These challenges were primarily due to technical issues and backbone-related issues, leading to intermittent disconnections. While we have successfully resolved the hardware concerns. After a thorough evaluation, we have decided to shift our client base to a region with comparable latency and ping performance. As a result, we have chosen France as the optimal location, leveraging our enterprise-grade hardware infrastructure. Furthermore, our data center in France is operated in collaboration with GSL, ensuring seamless interconnection and steadfast reliability for our esteemed clients. Mar 2, 15:51:00 GMT+0 - Resolved - This incident has been resolved. **Note:** We are providing compensation to all our clients who have been affected by this scenario. Your satisfaction and trust remain our utmost priority, and we are committed to making things right. Type: Incident

Duration: 1 day and 3 hours

Affected Components:

<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>12:51:00</var> GMT+0</small><br><strong>Investigating</strong> - We extend our sincerest apologies for the recent disruptions experienced at our Germany region data center over the past two months. These challenges were primarily due to technical issues and backbone-related issues, leading to intermittent disconnections. While we have successfully resolved the hardware concerns. After a thorough evaluation, we have decided to shift our client base to a region with comparable latency and ping performance. As a result, we have chosen France as the optimal location, leveraging our enterprise-grade hardware infrastructure. Furthermore, our data center in France is operated in collaboration with GSL, ensuring seamless interconnection and steadfast reliability for our esteemed clients..</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>15:51:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. **Note:** We are providing compensation to all our clients who have been affected by this scenario. Your satisfaction and trust remain our utmost priority, and we are committed to making things right..</p> ]]> Fri, 1 Mar 2024 12:51:00 +0000 https://srv-status.instatus.com/incident/clu2s6b3092038btn6u7qow71w https://srv-status.instatus.com/incident/clu2s6b3092038btn6u7qow71w